As well as her personal efforts at balancing her work and home life, Susan found that the demands of a successful real estate business compelled her to look at different ways of managing her business. Her first task in 1998 was to hire Linda Greer, Client Care Manager, a former client who had been a real estate sales representative in the past, to handle client inquiries and administrative duties. In 2009 Peter, Susan’s husband persuaded his golfing buddy Michael Smithson to come out of retirement and support Susan’s growing business. Michael had extensive background in sales, marketing and technology and a passion for photography fitting nicely into Susan’s plans for marketing country property.
“It’s not easy to find people who can work in harmony,” Susan says. “Linda, Michael and I have established a great working relationship. We respect one another’s strengths and attributes and regard each of our positions as working to serve those who need us in a real estate transaction.” Susan finds the rewards of the real estate business even sweeter when sharing them with a team. The team has won the most prestigious award in Canada for Royal Lepage top 1% of realtors (Chairman’s Club) twice and for 8 years (the Diamond Award) top 2-3% in Canada. The real estate industry is always changing and successful real estate salespeople stay current by taking advantage of educational opportunities. Susan is motivated by the challenge of keeping up to date on new developments. “Real estate offers the most challenging and wide ranging learning curve,” she says. “It combines sales with marketing, servicing with a comprehensive knowledge of country properties, and even legal issues. I have never been bored and I love taking courses to further my knowledge.”